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Ian Robson

CEO at Success Methods

London, United Kingdom
Consultancy, SaaS, Software
  • Advice Topics
    Customer Success Management, CSM, Startups, Services
  • Hourly Rate
    $150.00 / hour
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* Recommend installing WhenHub Interface app. Download here.


Customer success will be a crucial profession over the next decade. Those companies who align their activities to a clear focus on delivering and measuring their customers' business outcomes will place themselves a step ahead of the competition. This conviction underpins our belief that the best customer success teams are a revenue engine. You know that successful customers = successful vendors so everything we do together is designed to focus you on your customers and on how to make them ever more successful. Our approach is rooted in 30 years of practical experience and careers working for some of the world's most admired companies. We're driven to ensure that together we'll build real-world solutions to the real-world challenges and opportunities you'll encounter on the journey to customer success as a revenue engine.

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